Welcome to Shalimar Fine Jewelers! By accessing our website, browsing our products, or making a purchase, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
These terms apply to purchases made through our website. In-store purchases and services may be subject to additional policies disclosed at the time of purchase.
1. General Information
Shalimar Fine Jewelers reserves the right to update product information, pricing, promotions, policies, and these Terms & Conditions at any time without prior notice, subject to applicable law.
We reserve the right to refuse, limit, or cancel orders in cases of suspected fraud, pricing errors, product unavailability, or other legitimate business concerns.
Continued use of our website following the publication of updated terms constitutes acceptance of those changes to the extent permitted by law. Changes will not retroactively alter completed purchases unless legally permitted.
2. Product Information & Availability
We make every effort to ensure that all product descriptions, photographs, specifications, and prices are accurate.
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Product colors and appearances may vary slightly due to lighting, photography, and individual screen settings.
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Natural diamonds, gemstones, and precious metals may have unique characteristics and natural variations.
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Product availability is subject to change without notice.
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Certain pieces may be one-of-a-kind or available in limited quantities.
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Product measurements, weights, and specifications are approximate unless otherwise stated.
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Diamond carat weights may be listed as total carat weight (CTW), representing the combined weight of all diamonds in a piece.
We reserve the right to correct inaccuracies in product listings and descriptions.
3. Pricing & Payments
All prices are listed in U.S. dollars unless otherwise specified.
Precious Metal Price Fluctuations
Jewelry prices are subject to change based on fluctuations in precious metal market values, including gold, silver, and platinum.
Our website prices are generally updated automatically every three hours to reflect changes in precious metal market rates. Prices may increase or decrease without prior notice.
Price at Checkout
The price displayed at checkout at the time of purchase is the applicable purchase price, subject to verification and correction of pricing errors.
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Prices are subject to change without prior notice.
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Price adjustments will not be provided for purchases made before a market-driven price decrease.
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Applicable sales taxes, shipping charges, and other fees will be calculated at checkout.
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Full payment is required before an online order is processed unless an alternative payment arrangement has been approved.
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Orders may be subject to payment verification and fraud prevention procedures.
Pricing Errors
Shalimar Fine Jewelers reserves the right to correct inaccurate prices caused by technical errors, system malfunctions, incorrect market data, or human error.
If an order is affected by a pricing error, we may contact the customer to confirm the corrected price or cancel the order and issue a full refund of any amount paid.
4. Sales, Promotions & Marketing Communications
Sales, Discounts & Weekly Specials
Shalimar Fine Jewelers may offer promotional discounts, clearance sales, weekly specials, and exclusive offers throughout the year.
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Promotions are valid only during the advertised period or while supplies last.
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Promotional prices cannot be combined with other discounts unless otherwise stated.
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Discounts cannot be applied retroactively to previous purchases.
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Promotional items may be available in limited quantities.
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We reserve the right to modify or discontinue promotions, subject to applicable law.
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Any additional return restrictions on promotional items will be disclosed before purchase.
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Promotional prices may be affected by fluctuations in precious metal market values unless otherwise specified.
Collection & Use of Customer Information
When customers browse our website, create an account, make a purchase, subscribe to our mailing list, or submit an inquiry, Shalimar Fine Jewelers may collect personal information, including:
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Full name
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Email address
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Phone number
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Billing and shipping addresses
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Purchase history and shopping preferences
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Website activity and browsing information
This information may be used to process orders, provide customer service, improve our website, personalize shopping experiences, and communicate promotional offers where permitted by law.
Email, Phone & Text Message Promotions
Shalimar Fine Jewelers may contact customers through email, telephone, or text message regarding new arrivals, exclusive discounts, weekly specials, upcoming sales, special events, and other promotional opportunities, subject to applicable consent requirements.
By voluntarily subscribing to our marketing communications, customers agree to receive promotional messages through the communication channels they have specifically authorized.
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Promotional emails may be sent where permitted by law and will include an option to unsubscribe.
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Promotional text messages and automated marketing calls will only be sent with the consent required by applicable law.
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Consent to receive marketing texts or automated calls is not a condition of purchase.
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Message and data rates may apply, and message frequency may vary.
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Customers may opt out of promotional text messages by replying STOP.
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Customers may request removal from promotional email or calling lists at any time.
Providing an email address or phone number solely for checkout, order fulfillment, or customer service does not automatically constitute consent to receive all forms of promotional communication.
Privacy & Data Protection
Shalimar Fine Jewelers respects customer privacy and takes reasonable measures to protect personal information.
Customer information may be shared with trusted third-party service providers as necessary for payment processing, order fulfillment, website operations, and authorized marketing services, as further described in our Privacy Policy.
We do not sell customer contact information to third parties for their independent marketing purposes.
Customers may request updates to their personal information, withdraw marketing consent, or exercise applicable privacy rights by contacting Shalimar Fine Jewelers.
By using our website, customers acknowledge that their personal information may be collected and processed in accordance with our Privacy Policy. Marketing communications remain subject to applicable consent and opt-out requirements.
5. Custom & Personalized Jewelry
Shalimar Fine Jewelers offers custom-designed and personalized jewelry created according to individual customer specifications.
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Customers are responsible for reviewing and approving all designs, names, initials, measurements, materials, and other personalized details before production.
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Once production begins, changes or cancellations may not be possible.
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Additional charges may apply for modifications requested after design approval.
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Production timelines are estimates and may vary depending on design complexity and material availability.
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Custom jewelry prices may fluctuate based on precious metal market rates until the final purchase price is confirmed.
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Custom and personalized jewelry is generally non-returnable and non-refundable once production has begun, except where required by law or where the item is defective or does not match the approved specifications.
Customers acknowledge that custom-made jewelry may differ slightly from digital renderings or reference photographs due to the nature of jewelry manufacturing.
6. Shipping & Delivery
Shalimar Fine Jewelers makes reasonable efforts to process and ship orders promptly.
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Shipping costs and available delivery options will be displayed at checkout.
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Delivery dates are estimates and are not guaranteed unless expressly stated.
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Shipping delays may occur due to carrier disruptions, weather conditions, holidays, or circumstances beyond our control.
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Customers are responsible for providing accurate and complete shipping information.
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Certain high-value orders may require signature confirmation upon delivery.
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Orders may require additional processing time for verification, customization, or special requests.
If a package is lost, damaged, or marked as delivered but not received, customers should contact Shalimar Fine Jewelers promptly so the matter can be reviewed.
Any responsibility for lost or damaged shipments will be determined according to applicable law, the shipping terms provided at checkout, and the circumstances of the shipment.
7. Returns, Exchanges & Refunds
At Shalimar Fine Jewelers, customer satisfaction is important to us, and we take pride in the quality and craftsmanship of our jewelry. While we do not offer returns for refunds, we are pleased to offer exchanges or store credit within 7 days of delivery, subject to the following terms and conditions.
Exchange Policy
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Exchanges must be requested within 7 calendar days of the confirmed delivery date.
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All items must be in their original, unworn, and undamaged condition.
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Proof of purchase is required for all exchanges.
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Items must be returned with any original packaging, certificates, or accompanying documentation, where applicable.
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All exchanges are subject to inspection and approval by Shalimar Fine Jewelers.
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Items showing signs of wear, scratches, damage, misuse, or unauthorized alterations will not be eligible for exchange.
Custom, Personalized & Altered Jewelry
All custom-made, personalized, special-order, resized, engraved, or otherwise altered jewelry is considered final sale and is not eligible for exchange or store credit, except where required by applicable law.
Customers are responsible for carefully reviewing and approving all customization details, including names, initials, sizes, designs, and specifications, before confirming their purchase.
Once a custom order has been approved and production has begun, cancellations, exchanges, or modifications may not be possible.
Inspection Upon Delivery
We encourage customers to carefully inspect their jewelry immediately upon receipt.
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at admin.shalimar@gmail.com so that we can promptly review and address the issue.
Customers may be asked to provide photographs, order information, or other documentation to assist with the review process.
This notification period does not limit any rights or remedies available under applicable consumer protection laws.
Store Credit & Gift Cards
If a customer wishes to exchange an eligible item but does not wish to select a replacement immediately, Shalimar Fine Jewelers may issue store credit in the form of a gift card for the eligible merchandise value.
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Store credit may be used toward a future purchase at Shalimar Fine Jewelers.
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Store credit and gift cards are not redeemable for cash, except where required by law.
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If the replacement item exceeds the available store credit, the customer is responsible for paying the difference.
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If the replacement item costs less than the available store credit, the remaining balance will be retained as store credit.
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Store credit cannot be applied retroactively to previous purchases.
Shipping & Exchange Costs
Customers are responsible for return shipping costs associated with exchanges unless the item was received damaged, defective, or incorrect, or otherwise required by law.
Original shipping charges are non-refundable, except where required by law.
We strongly recommend using a trackable and insured shipping service when sending jewelry for exchange. Customers should package items securely to prevent damage during transit.
Shalimar Fine Jewelers is not responsible for loss or damage resulting from inadequate packaging or shipping arrangements made by the customer, except where otherwise required by law.
Jewelry Care & Customer Responsibility
Our jewelry is crafted with attention to detail and should be handled with proper care to preserve its appearance and condition.
Damage resulting from improper handling, accidental impact, excessive force, exposure to harsh chemicals, or normal wear and tear is not eligible for exchange under our standard exchange policy.
Customers are encouraged to follow appropriate jewelry care practices and have their jewelry inspected periodically when necessary.
Final Sale Items
The following items are generally considered final sale and are not eligible for exchange or store credit:
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Custom-made or personalized jewelry
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Engraved, resized, or altered items
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Special-order merchandise
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Items showing signs of wear or damage
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Items specifically identified as final sale at the time of purchase
These restrictions do not affect any rights customers may have regarding defective, misrepresented, or incorrectly supplied merchandise under applicable law.
How to Request an Exchange
To initiate an exchange, please contact us at admin@shalimar56.com within 7 calendar days of the confirmed delivery date.
Please include your name, order number or proof of purchase, and the reason for your exchange request.
Our team will review your request and provide further instructions. Merchandise sent without prior authorization may not be accepted.
Refund Policy
Shalimar Fine Jewelers does not offer refunds for purchases due to a change of mind, personal preference, or other circumstances covered by our standard exchange policy.
Eligible merchandise may be exchanged or credited toward a future purchase in accordance with the conditions outlined above.
Refunds may be issued in cases of order cancellation, confirmed billing errors, defective merchandise, or other circumstances where required by applicable law.
Acceptance of Policy
By completing a purchase with Shalimar Fine Jewelers, customers acknowledge that they have been provided access to and agree to our Returns, Exchanges & Refunds Policy, subject to applicable law.
Shalimar Fine Jewelers reserves the right to update this policy at any time. Any changes will be published on our website and will not retroactively alter the terms applicable to completed purchases unless permitted by law.
For questions or assistance, please contact us at admin@shalimar56.com.
8. Jewelry Care & Maintenance
Proper jewelry care is essential to maintaining the appearance and condition of your purchase.
We recommend avoiding exposure to harsh chemicals, excessive force, abrasive surfaces, and activities that may cause damage.
Customers should regularly inspect their jewelry for loose stones, damaged clasps, or signs of wear.
Shalimar Fine Jewelers is not responsible for damage resulting from improper care, accidents, unauthorized repairs, or normal wear and tear, except where otherwise required by law or covered by an applicable written warranty.
9. Repairs, Resizing & Alterations
Repair, resizing, and alteration services may be available upon request.
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Service pricing depends on the condition of the jewelry and the work required.
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Completion timelines are estimates and may vary.
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Certain jewelry designs may not be suitable for resizing or modification.
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Additional work discovered during inspection may require customer approval and additional charges.
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Repairs performed by unauthorized third parties may affect eligibility for any applicable warranty coverage.
Any specific repair warranties or service guarantees will be communicated at the time of service.
10. Product Warranties & Limitations
Any warranty applicable to a product will be provided in writing with the purchase or product listing.
Unless expressly stated, Shalimar Fine Jewelers does not provide an additional voluntary warranty beyond those required by applicable law.
Normal wear and tear, accidental damage, improper maintenance, and unauthorized alterations are not covered unless expressly included in a written warranty.
Nothing in these Terms & Conditions excludes or limits warranties or consumer rights that cannot legally be excluded.
11. Website Use & Intellectual Property
All website content, including photographs, logos, product descriptions, graphics, designs, and other materials owned by Shalimar Fine Jewelers, is protected by applicable intellectual property laws.
Customers may not reproduce, distribute, modify, or commercially use our website content without prior written permission, except as permitted by law.
Users agree not to engage in fraudulent activity, attempt unauthorized access, interfere with website functionality, or otherwise misuse our website.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Shalimar Fine Jewelers shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
We are not responsible for temporary website interruptions, technical difficulties, or inaccuracies caused by third-party services beyond our reasonable control.
Nothing in these terms excludes liability that cannot legally be limited or excluded, including applicable statutory consumer protections.
13. Fraud Prevention & Order Verification
To protect our customers and business, Shalimar Fine Jewelers may conduct order verification procedures.
We reserve the right to request additional information to verify the identity of a purchaser, confirm payment authorization, or investigate potentially fraudulent transactions.
Orders may be delayed, refused, or canceled when legitimate security concerns arise. Any payments collected for canceled orders will be refunded as required by applicable law.
14. Privacy Policy
Our collection, use, storage, and sharing of personal information are further explained in our Privacy Policy.
By using our website, customers acknowledge that their information will be handled in accordance with that policy and applicable privacy laws.
Customers may contact us regarding questions about their personal information, marketing preferences, or privacy rights.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Any disputes arising from the use of our website or purchases will be handled in accordance with applicable law.
16. Changes to Terms & Conditions
Shalimar Fine Jewelers reserves the right to revise these Terms & Conditions at any time.
Updated terms will be published on our website with a revised effective date.
Customers are encouraged to review this page periodically to stay informed of any changes.
17. Contact Information
For questions regarding these Terms & Conditions, purchases, custom orders, or our policies, please contact Shalimar Fine Jewelers through the contact information provided on our website.
