Refund policy

Returns, Exchanges & Refunds

At Shalimar Fine Jewelers, customer satisfaction is important to us, and we take pride in the quality and craftsmanship of our jewelry. While we do not offer returns for refunds, we are pleased to offer exchanges or store credit within 7 days of delivery, subject to the following terms and conditions.

Exchange Policy

• Exchanges must be requested within 7 calendar days of the confirmed delivery date.

• All items must be in their original, unworn, and undamaged condition.

• Proof of purchase is required for all exchanges.

• Items must be returned with any original packaging, certificates, or accompanying documentation, where applicable.

• All exchanges are subject to inspection and approval by Shalimar Fine Jewelers.

• Items showing signs of wear, scratches, damage, misuse, or unauthorized alterations will not be eligible for exchange.

Custom, Personalized & Altered Jewelry

All custom-made, personalized, special-order, resized, engraved, or otherwise altered jewelry is considered final sale and is not eligible for exchange or store credit, except where required by applicable law.

Customers are responsible for carefully reviewing and approving all customization details, including names, initials, sizes, designs, and specifications, before confirming their purchase.

Once a custom order has been approved and production has begun, cancellations, exchanges, or modifications may not be possible.

Inspection Upon Delivery

We encourage customers to carefully inspect their jewelry immediately upon receipt.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at admin@shalimar56.com so that we can promptly review and address the issue.

Customers may be asked to provide photographs, order information, or other documentation to assist with the review process.

This notification period does not limit any rights or remedies available under applicable consumer protection laws.

Store Credit & Gift Cards

If a customer wishes to exchange an eligible item but does not wish to select a replacement immediately, Shalimar Fine Jewelers may issue store credit in the form of a gift card for the eligible merchandise value.

• Store credit may be used toward a future purchase at Shalimar Fine Jewelers.

• Store credit and gift cards are not redeemable for cash, except where required by law.

• If the replacement item exceeds the available store credit, the customer is responsible for paying the difference.

• If the replacement item costs less than the available store credit, the remaining balance will be retained as store credit.

• Store credit cannot be applied retroactively to previous purchases.

Shipping & Exchange Costs

Customers are responsible for return shipping costs associated with exchanges unless the item was received damaged, defective, or incorrect, or otherwise required by law.

Original shipping charges are non-refundable, except where required by law.

We strongly recommend using a trackable and insured shipping service when sending jewelry for exchange. Customers should package items securely to prevent damage during transit.

Shalimar Fine Jewelers is not responsible for loss or damage resulting from inadequate packaging or shipping arrangements made by the customer, except where otherwise required by law.

Jewelry Care & Customer Responsibility

Our jewelry is crafted with attention to detail and should be handled with proper care to preserve its appearance and condition.

Damage resulting from improper handling, accidental impact, excessive force, exposure to harsh chemicals, or normal wear and tear is not eligible for exchange under our standard exchange policy.

Customers are encouraged to follow appropriate jewelry care practices and have their jewelry inspected periodically when necessary.

Final Sale Items

The following items are generally considered final sale and are not eligible for exchange or store credit:

• Custom-made or personalized jewelry

• Engraved, resized, or altered items

• Special-order merchandise

• Items showing signs of wear or damage

• Items specifically identified as final sale at the time of purchase

These restrictions do not affect any rights customers may have regarding defective, misrepresented, or incorrectly supplied merchandise under applicable law.

How to Request an Exchange

To initiate an exchange, please contact us at admin@shalimar56.com within 7 calendar days of the confirmed delivery date.

Please include your name, order number or proof of purchase, and the reason for your exchange request.

Our team will review your request and provide further instructions. Merchandise sent without prior authorization may not be accepted.

Refund Policy

Shalimar Fine Jewelers does not offer refunds for purchases due to a change of mind, personal preference, or other circumstances covered by our standard exchange policy.

Eligible merchandise may be exchanged or credited toward a future purchase in accordance with the conditions outlined above.

Refunds may be issued in cases of order cancellation, confirmed billing errors, defective merchandise, or other circumstances where required by applicable law.

Acceptance of Policy

By completing a purchase with Shalimar Fine Jewelers, customers acknowledge that they have been provided access to and agree to our Returns, Exchanges & Refunds Policy, subject to applicable law.

Shalimar Fine Jewelers reserves the right to update this policy at any time. Any changes will be published on our website and will not retroactively alter the terms applicable to completed purchases unless permitted by law.

For questions or assistance, please contact us at admin@shalimar56.com.